Live chat software integrates help desk software, online chat, and web analytics to provide online customer service. You may focus on business-to-business communications with these options. In several of these apps, message filtering is provided. It will enable you to personalize the chat windows in your desired way.
The following is a hand-picked selection of the best live chat software, along with popular features and links to their websites. Both open-source (free) and commercial (paid) software are on the list.
HubSpot introduced a live video chat app free as part of their free CRM. This makes it an excellent alternative for a developing company because you won't have to spend time and money integrating numerous systems and piping data. Second, it gives you a comprehensive picture of your visitor and customer conversations, including their contact information (giving you an edge in terms of context). It simply occurs.
Due to the close integration with HubSpot CRM, you'll know precisely who you're talking to, whether a prospect, existing customer, or new contact.
Everything is based atop their Conversations platform, which is essentially a free, collaborative email for the entire firm.
Live conversations can generate deals, tickets, and more, and the transcripts are saved in the CRM.
The free setup's targeting options are restricted. The Marketing Hub subscription allows you to perform some cool things with automated processes (similar to what you can do with Intercom, Drift, etc.)
Price: Free, $39 monthly
LiveAgent offers a free live chat tool for their unrestricted support desk software. The software is appropriate for SMBs in all sectors. The program allows you to communicate with consumers in real-time while seeing and controlling their data. Your live chat transcripts will be preserved as a ticket so you may examine them as required.
The free software includes free ticket management, CRM, call center, and knowledge base features. It's a one-stop-shop for all things customer service.
This free live video chat with strangers provides 24/7 assistance and mobile customer care apps for Android and iOS. LiveAgent's free live chat software is customizable and multilingual. It is also the quickest live chat widget on the market, converting visitors into paying clients in seconds.
Price: Free, $95 monthly
Like many other live chat systems, Crisp employs chat windows to facilitate client communication and feedback. Unique is what you can do with the data after it's collected.
Companies with lengthier sales cycles will benefit from the program's capacity to deliver drip marketing campaigns based on Crisp's data. These technologies will also appeal to individuals with advanced sales operations.
A status monitoring system warns clients of disruptions as they occur. These proactive messaging may assist SaaS providers that guarantee uptime.
Price: $40 monthly
The right live chat solution can help you interact with your visitors and customers at the right time. Using AI-based customer service solutions automatically interprets and handles frequent client concerns. It also sends behavior-based auto messages to engage.
it reduces communication barriers by allowing consumers to quickly communicate their concerns without worrying about terminology.
By using co-browsing, the agent may quickly handle difficult situations. The agent may physically manage the customer's browser in a two-way contract and deliver visual indications.
Price: Free, $13 monthly
In addition, to live chat, JivoChat allows sales and support staff to communicate with customers via phone, email, and social media.
The live chat application unifies support and sales agents. Agents get all conversations, emails, and phone calls in one window, allowing faster response and resolution.
The live chat app free includes automated triggers, callbacks, thorough visitor information, CRM connectivity, and easy integrations with other chat platforms like Facebook Messenger and WhatsApp.
JivoChat is the top-rated mobile support app in the App Store, utilized by over 285,000 websites.
Price: Free, $99 one-time
LiveSupporti allows users to allocate messages to various groups (for example, sales or customer service teams) and to see a "sneak peek" of visitors' content as they type to provide speedier help.
Like Tawk, LiveSupporti leverages geolocation to help agents better serve customers. Advanced visitor statistics reveal which page visitors have viewed, how long they spent on each page, their browser, operating system, and device.
Unlike many other systems, this live video chat app online free provides an "Infinity" package with infinite agents for a one-time price. LiveSupporti's one-time price may be less than continuing membership fees if you plan to use live chat for a long time.
Price: Free, €1100 lifetime
Here comes another live chat app for website free. LiveZilla, like the other apps listed here, includes live chat, user monitoring, and user ticketing. Its open-source development and data privacy feature set it unique (especially important to EU companies that must be GDPR compliant). This best live chat app free comes with a straightforward navigation system.
Price: Free, $99 monthly
Rocketbots is a cross between a live chat platform and a CRM. Not only does the application work with a variety of messaging apps, such as Facebook Messenger, WeChat, Slack, and Kik, but it also collects data from these platforms to help with more successful communications.
This free live chat app for the website bills itself as a "self-learning system," with an AI that "learns from your chats and offers the responses you've already used when similar questions arise in the future." The more discussions you have, the more intelligent you become."
If you're searching for a more complex chat system that spans many platforms, it's worth a look because the application provides a free trial with no credit card necessary.
Price: Free, $99 monthly
Freshdesk comes with a practical, directly integrated CRM system. Its agent's visitor context feature will empower chat discussions with event timelines, user statistics, and data from visitors' social profiles. It offers you a direct automation platform and 24 hours working help desk.
It also provides a vast resource library, confirming that every user becomes the most out of the prevalent stage.